Terms & Conditions for Noak Hill Flower Delivery Services

Welcome to Our Flower Delivery Terms and Conditions

These Terms and Conditions govern all purchases made for flower delivery on our website, serving Noak Hill and neighbouring locations. By placing an order online, you agree to comply with these provisions. Please read this document carefully before proceeding with any transaction. These terms protect both your rights as a customer and our responsibilities as a service provider.

1. Scope and Application

These terms apply to all orders placed for flower delivery within Noak Hill and the surrounding areas as defined within our delivery postcode coverage. If you are unsure whether you fall within our delivery zone, please check our service map before placing your order. The terms outlined here constitute the entire agreement between you (the customer) and us (the flower delivery provider).

2. The Order Process

Placing an order for flower delivery in Noak Hill is straightforward via our online platform. The process includes:

• Product Selection: Browse our range of flowers and arrangements available for delivery to Noak Hill and surrounds.
• Order Customisation: Specify preferences, including bouquet size, add-ons, and personalised messages where available.
• Delivery Information: Provide accurate recipient details, including full name, address (making sure it is within Noak Hill or eligible surrounding areas), contact number, and preferred delivery date.
• Order Review: Before confirming, verify all order details, particularly the delivery address and date. We are not responsible for delayed or misdirected deliveries due to incorrect information supplied by the customer.
• Order Confirmation: Upon successful payment, you will receive an order confirmation on-screen and to your specified contact method. Please retain this confirmation for your records.

3. Payments

We accept various online payment methods, including (but not limited to) major credit and debit cards. All payments are processed securely, and your financial data is protected in accordance with prevailing UK standards.

• Payment Timing: Full payment is required at the time of order placement. Orders are only confirmed once payment has been successfully received.
• Currency: All prices are listed in Pound Sterling (GBP) and include applicable VAT unless otherwise stated.
• Receipts: You will receive a digital receipt as part of your order confirmation, which itemises your purchase and payment.

4. Flower Substitutions

We strive to deliver arrangements as displayed on our website. However, due to seasonal availability and variable supply, some flowers or foliage may need to be substituted:

• Quality First: Substitutions will always be of equal or greater value and similar style to the original selected item.
• Notification: Where significant substitutions are required, we will attempt to contact you using the details provided prior to delivery.
• Colour and Presentation: While we endeavour to match images shown online, natural variations can occur and packaging or vase designs may differ depending on stock.

5. Delivery Policy

Our flower delivery service operates within Noak Hill and surrounding locations specified on our website. Please note:

• Delivery Times: We offer standard, same-day, and next-day delivery options where available. Placing your order as early as possible ensures the best availability, especially during peak periods such as Mother’s Day or Valentine’s Day.
• Recipient Absence: If no one is available at the delivery address, our courier will follow provided instructions (where possible), or leave a delivery note with collection or redelivery details. Leaving flowers with a neighbour or in a safe place may be considered at your risk unless otherwise directed in your order.
• Failed Deliveries: If, after all reasonable efforts, delivery cannot be completed, we reserve the right to charge for attempted delivery and any redelivery fees.

6. Modifying or Cancelling Your Order

Should you need to change or cancel your order for flower delivery in Noak Hill, the following conditions apply:

• Cancellation Period: Orders may be cancelled up to 24 hours before the scheduled delivery date at no cost, provided the item has not been dispatched or prepared.
• Modifications: To request a change to your order (delivery address, date, message or product), please contact us as soon as possible. We will do our best to accommodate changes, but cannot guarantee modifications after preparation has begun.
• Late Cancellations: Cancellations received less than 24 hours before delivery, or after products have been dispatched/prepared, may incur full or partial charges to cover costs incurred.

7. Returns, Refunds, and Complaints

Due to the perishable nature of flowers, returns are not generally possible. However, if your flower delivery to Noak Hill does not meet expectations due to damage, quality concerns or a service error, please refer to the following:

• Damage or Quality Issues: Notify us within 24 hours of delivery by providing photos and a description of the issue. Where justified, we will offer a replacement or refund at our discretion.
• Non-Delivery: In the rare event your flowers are not delivered as scheduled, contact us immediately. We take delivery issues seriously and will promptly investigate and resolve as necessary.
• Resolution Time: We strive to address all complaints and refund/return requests within 7 working days. Your statutory consumer rights under UK law are not affected.

8. Customer Responsibilities

By placing an order, you agree to:

• Provide full and correct delivery details.
• Ensure a recipient is available to accept the flower delivery or inform us of designated safe places or neighbour drop-off options.
• Keep communication lines open should we need to reach you for urgent queries regarding your Noak Hill flower delivery.
• Safeguard confirmation and payment receipts for future reference.

9. Our Liability

We take every care to ensure your online flower delivery in Noak Hill meets high standards. However:

• Our liability is limited to the cost of the product ordered. We are not responsible for indirect, special, or consequential losses arising from the use of our website or non-delivery (e.g., missed events due to delays beyond our control).
• We are not liable for delivery failure due to incomplete/incorrect delivery information, absence of recipient, adverse weather, or events outside our reasonable control (force majeure).
• Nothing in these Terms & Conditions limits your rights under the Consumer Rights Act 2015.

10. Privacy and Data Protection

Your privacy is important to us. All personal data provided during the order process will be processed and stored in accordance with current UK Data Protection laws, including the UK General Data Protection Regulation (UK GDPR). Full privacy policy details can be found elsewhere on our website.

11. Intellectual Property

All content on this website, including product images, descriptions, logos, and layout, are the intellectual property of the flower delivery provider or its licensors. Any unauthorised copying, use, or distribution is prohibited.

12. Changes to Terms & Conditions

We reserve the right to revise these Terms & Conditions at any time. Updates will be posted on our website with immediate effect. By continuing to use our flower delivery services after changes are made, you accept and agree to the updated terms.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed under the laws of England and Wales. In case of any dispute, the courts of England and Wales shall have exclusive jurisdiction. This applies whether delivery occurs in Noak Hill or the surrounding eligible areas.

14. Severability

If any term or clause of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court, all other provisions will continue in full force and effect.

15. Entire Agreement

This agreement (together with any documents referred to within it) constitutes the entire understanding between you and us concerning online flower delivery to Noak Hill and its surrounding areas, and supersedes all prior statements or agreements.

16. Contact and Customer Support

If you have questions regarding our Terms & Conditions for online flower delivery in Noak Hill, or require assistance with your order, please use our secure contact form or messaging system on our website. Our team aims to respond to all queries promptly during business hours.

17. Applicability

These Terms & Conditions apply to all flower delivery customers in Noak Hill and the immediate neighbouring areas serviced by our business, as described at the top of this document. Thank you for choosing our service for your flower delivery needs in the Noak Hill region.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Noak Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Noak Hill.

For assistance with orders, returns or account queries, please fill out the Contact Us form.